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Take a look at some of our most frequently asked questions.
Still can’t find your answer? Simply get in touch with us!

How do I wash my waterproof product?

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To keep your product in top condition and maintain its waterproof qualities, check out our care instructions.

How can DexShell's products be both waterproof and breathable?

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The Porelle® hydrophilic membrane is a lightweight but solid, flexible layer that doesn’t allow water droplets to pass through - making it totally waterproof. But they do allow water molecules to pass (from things like sweat), which is what makes them breathable.

The water molecules are driven through the membrane because of the higher temperature and humidity inside the sock, glove or hat compared to the outside temperature. So by absorbing and removing water and sweat, the membrane is both waterproof and breathable to keep you warm and dry even in the toughest conditions.

Can the waterproof membrane be damaged?

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Yes, be careful not to puncture the waterproof Porelle® membrane or it’ll leak. With socks, always wear them with appropriate footwear and avoid standing on stones and sharp objects that could puncture it. And with gloves, avoid thorns and other sharp objects that could also puncture the membrane. 

Will these products keep me warm as well as waterproof?

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Yes, all of our products on the site are listed with a thermal rating of 1-5 with 5 being the most thermal. DexShell waterproof socks, hats and gloves are designed with a high performance, 3-layer design which not only keep you warm and cosy, but also windproof and waterproof.

How do you define ‘waterproof’?

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When we say waterproof, we mean that the fabrics used in the DexShell lamination technology keep out water. It does not mean that you can submerge your waterproof socks in water or ride all day in the rain without experiencing some water ingress. 

The water may run into your socks from the tops, leading you to believe they’re not waterproof. But all of your products will keep the worst of the water out and protect you from splashes and any water that enters your shoe.

How do I find the right size for me?

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Our size guide will give you all the measurements you need to make the right decision.

Do these products require any special treatment to keep them waterproof?

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No! The Porelle® membrane is a permanent waterproof barrier that doesn’t require any treatment to maintain or restore its waterproof qualities.

Do you offer free delivery?

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We offer free delivery for orders £40 and over. For orders less than £40, delivery costs £2.99. These prices are only available for UK Mainland. Other areas such as the Channel Islands or Scottish Highlands may be subject to additional charges, so feel free to contact us before making your purchase. For more information, check out our Shipping Policy.

Do you offer a product guarantee?

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Yes, we offer a 3-year guarantee on all DexShell waterproof products bought via So if your product isn’t performing as it should or it’s lost its waterproofness, we’ll sort it out. To find out more or start a claim, see our Product Guarantee.

What’s your refund policy?

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For more information on refunds and how to return an item, head over to our Refund Policy.

What are you doing to help the environment?

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While we send good things out, we know the impact it’s having on our environment. So we’ve taken some steps to leave things a little better than when we found them and give even more back as we grow. Take a look at our sustainability journey so far.

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