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Product Guarantee

We stand by our craftsmanship and want you to love your gear as much as we do. That’s why we offer a 3-year guarantee on all of our products.

So if your product isn’t performing as it should, we’ll sort it out. No fuss. No confusing wording. Just a simple replacement to get you back outdoors.

What’s covered?

  • If your product loses its waterproofness or leaks (of course this doesn’t apply if you’ve been swimming in your socks or standing in knee deep water)
  • Manufacturing defect (eg. stitch or seam failure upon using your product)
  • What’s not covered?

  • General wear and tear from using your product regularly
  • Accident, improper care, negligence, misuse, burns, animal attacks, laundering or intentional destruction of your product
  • Natural breakdown or colours and materials over extended time and use
  • If your product is lost or stolen
  • What products does the guarantee apply to?

    Any DexShell waterproof products purchased via

    How do we define ‘waterproof’?

    When we say waterproof, we mean that the fabrics used in the DexShell lamination technology keep out water. It does not mean that you can submerge your waterproof socks in water or ride all day in the rain without experiencing some water ingress. The water may run into your socks from the tops, leading you to believe they’re not waterproof. But all of your products will keep the worst of the water out and protect you from splashes and any water that enters your shoe.

    If my product’s within the 3-year guarantee, what are my options?

    You can apply for a replacement of the same product if proof of purchase from shows it’s within the last 3 years. If for some reason the original product isn’t available for a replacement, we’ll offer a similar product. To start a claim, please see the point below.

    After you’ve reached out to us, we’ll ask for photo proof to support your claim and either reject or approve your claim based on what is and isn’t covered under the product guarantee. If we deem it to be covered, we’ll ask for you to send the item back to us (at your own cost). Once we’ve received the item, if the alleged fault is shown not to exist following testing or examination, we’ll reject the warranty claim and return the goods to you. If approved, we’ll send you your replacement product and cover the delivery charge. Products that are not clean will also be rejected.

    Will I have to pay for postage to send the product back to you?

    You will need to cover the delivery cost to send the product back to us. We’ll then confirm with you once we’ve received the item. We won’t be held accountable for any parcels lost in transit when sending products back to us. If the claim is approved, we’ll send you a replacement product.

    How do I start a claim?

    We’re sorry there’s a problem with your product, but we’re here to make it right. Simply reach out to us and we’ll get your claim started right away.

    We reserve the right to change this policy at our discretion. We also reserve the right to reject a warranty claim at our discretion.

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